Support

Professional management, applied expertise and collaborative workflow are the keys to unqualified successes in data cleanup. We fully utilize our hard-earned knowledgebase to unlock the great potential that only clean, content rich data can provide to an automated library.

Our services will increase circulation and reduce administrative workloads — without losing sight of the importance of every record, field, subfield, space and dash — and deliver results per your timetable, guaranteed.

Technical Support

Our friendly, in-house staff is standing by to handle any technical issues you are experiencing with our products. Your time is valuable and we believe that person-to-person contact is the best method for handling issues quickly and easily.

If applicable, please provide your user ID/serial number whenever you contact Mitinet technical support.

Visit our Contact Us  page for contact information or to submit an email immediately.

Product Support

Mitinet is known for creating intuitive, award winning programs and services. The more you know about what we do to improve your library services and minimize your daily workload, the better we can serve you. Click on links below for video tutorials and free downloads and learn just how quickly we can help you and your library patrons.

Tutorials

Downloads

If you prefer person-to-person interaction, sign up for our informative training webinars by clicking here.

Customer Service

Questions regarding product subscriptions, subscription renewal and user ID/Password issues are handled by our customer service department. Your calls or e-mails are always handled quickly and professionally by our capable staff.

If applicable, please provide your user ID/serial number whenever you contact Mitinet customer service.

Visit our Contact Us  page for contact information or to submit an email immediately.

What Makes Our Support Special?
  1. Person-to-person contact
  2. Fast response times
  3. Expert, caring staff
News & Events

American Library Association Annual Conference

June 27 - July 2, 2013
Chicago, IL

Visit Mitinet at Booth 121 in the Technology Pavillion

Learn more

Clients & Quotes

I finished the task you helped me start as well as completed another whole batch by myself! Your directions were wonderful and easy to follow. ...

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Central Columbia Elementary School Library

Lots of librarians can tell you Mitinet does what they say they do - make Lexile numbers go into the MARC records seamlessly. Since I don't have access to my own MARC records, I can't speak to that. But I can tell you that Mitinet is flexible and understanding of client's needs even when it doesn't align to what they normally do. ...

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Christine Sturgeon
Teacher Librarian/Technology Integrationist
Manson Northwest Webster Community Schools

When I heard at AASL that Mitinet could do Lexile matching for me, I knew that my project of Lexiling my school library was going to be much easier than I anticipated. ...

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Christine Sturgeon
Teacher Librarian/Technology Integrationist
Manson Northwest Webster Community Schools

After telling my husband who well knows of my technology skills, he believes anyone able to guide me through a computer process meanwhile preserving my sanity is a gem indeed! High praise. ...

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Anonymous Mitinet customer