Skip Navigation LinksHome > Support > Frequently Asked Questions

Answering your questions and concerns is one of our highest priorities.

Mitinet products are designed to make them easy to use. You'll find tips and examples built right into our programs as well as online tutorials for additional information. We also provide free webinars to help you get up to speed quickly.

In addition, our in-house Technical Support and Customer Service Departments can be reached directly by email
or by phone at 1-800-824-6272. Please let us know that you've been to our web site and what you've tried.

Sometimes you just need a little extra information. Here are a few answers to common questions that may help.

 

General Questions:

I know my library’s database has problems. How can I tell what they are so I can fix them?

Mitinet offers a FREE Database Diagnostic Report to answer just that question. We will assist you with the export and the upload of your database to our servers.  The records are then run through our diagnostic software to find incomplete records, problems with punctuation or coding, obsolete or politically incorrect subject headings and other common errors. In most cases this takes 24-48 hours, although if you have a large catalog it may take longer. Of course, while we’re running the report, you still have access to your database.

Once the diagnostic is completed, we send you a report, and call you to go over the findings, so that you can ask any questions you might have. Depending on your needs, you can either then purchase and download a specific software program to fix a specific problem, or find out about our various subscription services.

Because we are primarily a subscription based service, our goal is to make sure you get exactly what you need, in the format you want, at a price you can afford.

Find out more about our FREE Database Diagnostic Report HERE

Can I use BestMARC, MARC Wizard or MARC Magician if I don’t know how to catalog?

BestMARC, MARC Wizard and MARC Magician programs are easy to use, and they have built-in tips and examples to help you create great MARC records. We’ve had many people tell us they used our products to teach themselves cataloging. But with Full Circle Support, you actually don’t have to spend any time on database record creation or maintenance. When you subscribe to Full Circle Support, you identify the tasks you need done and we do them for you, on your schedule. Find out more here.

Find out more about Full Circle Support HERE

What is Full Circle Support and how do I know if I am eligible to use it?

Full Circle Support is our full service library database maintenance program. When you have Full Circle Support, you choose what you need to have done, from updating subject headings, adding in reading program scores and managing your electronic materials. Tell us when you want to have it done, and then go back to running your library while we fix and update your database. We let you know when it’s finished and give you a report of the updated records.

To find out if you can take advantage of this service, contact your sales representative. They’re happy to let you know what services are available to you. If you’re not sure who your sales representative is, send us an email or call and we’ll make sure you talk to the right person.

Find out more about Full Circle Support HERE

What do you mean when you say that it will cost me less money to use Full Circle Support than if I did it in-house?

Full Circle Support saves you money in several ways.

First, you don’t have to spend time installing and learning new software. We’ve made every effort to make Mitinet products easy to use, but there’s still a learning curve when it comes to using any new product.

Second, we know that not all people working in libraries these days have extensive cataloging skills. To use an old cliché, why reinvent the wheel?

We specialize in MARC record enhancement and maintenance. We hire university trained catalogers to create, maintain and update our records, so that you’ll always have access to the most up-to-date and extensive MARC record database in the industry. We have a tight quality control system and we routinely monitor our database for accuracy. With Full Circle Support, you get the benefit of all that knowledge, without having to create it.

Find out more about Full Circle Support HERE

My library is planning to migrate to a Union catalog. Is there anything Mitinet can do to help?

Absolutely. We specialize in database migration services. We can help you prepare your databases, eliminate record duplication and even give you guidance on getting the most out of your new Union catalog. Plus, we work closely with many of the automation systems in the industry today, and we’re aware of what needs to be done to make your migration go smoothly. Call one of our sales representatives to talk about what you need to make your migration go smoothly.

Find out more about Custom Database Cleanup Services HERE

If I have a union catalog with z39.50 options, can I install a link to Mitinet’s MARC record database?

Yes. Our “ZMOD” is available to customers with district wide subscriptions to search our MARC records using the z39.50 option within their automation system.

Can I use MARC Wizard or MARC Magician on a Mac?

MARC Wizard and MARC Magician products are Windows based, so you can’t use them on a Mac without a work-around. If you are a MAC user, please contact us to discuss your options. Our online database platform, BestMARC, works great with either a PC or a MAC, with the added advantage of no installation process. Use BestMARC to find, edit and download existing records or create original records.

Find out more about BestMARC HERE

How can I update my account information? (email, address, phone, etc)

If you use BestMARC™ you can update your email address:

In BestMARC™ go to Account, and select the Licensing tab.

If you are an Account Manager you can add or edit the email for your account and add or edit new users, including their email address.

If you want to change the address for your account or have other, non-user specific changes, or you use MARC Magician™ or MARC Wizard™, do this:

Fill out the following form and we will update your account information. Make sure to check the "Update my account information" box.

Update account information

My library is converting to RDA. Do you have an RDA Conversion Service?

Yes, we do. Mitinet offers a cost effective RDA Conversion Service that will help you make your MARC records database RDA compliant.

Find out more about Mitinet's RDA Conversion Service HERE

Should my library convert to RDA?

We can't tell you if you should go to RDA. So much depends on your library. But here are a few reasons why you might want to consider converting to RDA.

RDA was developed for the digital age. AACR2 rules were developed to help condense bibliographic information onto a small card. RDA rules acknowledge the role that digital information and the internet play in managing a library collection.

RDA allows more information to be stored in each MARC record. When cataloging with RDA rules, there's no more "Rule of Three". All contributors to a work can be listed. There is also room for more information about the material to be added to the record.

RDA doesn't rely on abbreviations. Standard cataloging abbreviations are replaced with words, reducing confusion for the end user. For example, "p." becomes "pages".

If you'd like to find out more about what RDA conversion is all about, please contact us.

Find out more about Mitinet's RDA Conversion Service HERE

What do I need to do to get ready for RDA Conversion?

There are a few things you need to do before your RDA Conversion.

Before purchasing our RDA Conversion Service: Make sure that your Automation System is compatible with RDA. Talk to your account representative about your Automation System and what type of database you use.

Prepare your database: The RDA Conversion process works best on a clean database. If you are a current Mitinet customer, using MARC Magician Pro or MARC Wizard products, run Magic REcon, MARC Mechanic Express, or have a Full Circle Support run performed.

If you are a new Mitinet customer, consider having a custom cleaning done at the same time, to complete records, add reading program information, update subject headings, etc..

After Conversion: Remember to back up your database before you import the updated RDA compliant database back into your library system, just as you would after any database maintenance.

If you use MARC Magician: MARC Magician is not compatible with RDA standards. There are solutions but we recommend that once you convert to RDA, you use BestMARC for cataloging, finding and importing new MARC records.

Find out more about BestMARC HERE Find out more about Mitinet's RDA Conversion Service HERE

Can you help me put images in my MARCs?

MARCs do not have a field for images, so we are unable to help you do that with our software.

When you search for MARCs in BestMARC™ the cover images you see in the search results are only there to help you determine the appropriate record for the item you are cataloging. The ability to add images to your automation system depends on your service and what options they have available.

 

BestMARC™ Questions:

What is BestMARC™?

BestMARC is our on-line, web-based library database management platform. Instead of downloading and installing software on your computer, you just sign in and find, update or create the records you need online. It's free to create a demo account and locate records in BestMARC Lite, but to edit, save and download files to your database you do need to have a subscription.

Many catalogers really like BestMARC because of our z39.50 search with Smart Filter. They can bring in records easily using compatible software. Another great BestMARC feature is our Subject Explorer, which allows you to find additional subject terminology by dewey number, LC classification number or subject term.

Fortunately, many of our current subscribers already have full access to BestMARC files. If you're a subscriber, contact us to find out if you can be using BestMARC to find or create MARC records today.

Find out more about BestMARC HERE

How do I get started with BestMARC™?

After BestMARC™ is activated, an email is sent to the Account Manager for that account. The Account Manager is the primary contact and the person responsible for maintaining information in their BestMARC™ account.

The first thing to do is to set up other users for your district. If your account is a single site, you can skip this step and go to the next one, the Library Profile.

To set up new users sign in to BestMARC™, click on the Account page and then the Users tab. You can add new users by clicking on the Action button in the lower left corner of this page.

  • BestMARC™ subscriptions are sold on a "per site" basis. If you intend to catalog for multiple sites within a district or consortium, all sites must have a subscription.
  • You may create as many users as you have sites. All users must be cataloging for the library or group of libraries that purchased the subscription.
  • You do not need to assign users for every site. For example, if you have 25 sites, but only three catalogers, those three users can use BestMARC™ on behalf of all 25 sites.
  • A welcome email will be sent to each user you create.

Once you’ve created users, you will want to set up the Library Profile for your account. The profile allows you to set defaults for things like cataloging rules and holdings formatting. See the FAQ - What is the Library Profile? for more information.

 

View the BestMARC™ Support Page HERE

 

After you’ve started using BestMARC™ to find, edit or create MARC records, please review your Account Stats page. This page gives you information about your entire account, or can be refined to show you specific user information about things like MARC records found, uploads and downloads, and an activity log. See the FAQ - What is the Account Stats Page? for more information.

I am listed as the Account Manager for my library or district. What does that mean?

The Account Manager for a BestMARC™ subscription is the primary contact for their library or district. As Account Manager, you have control over who else is giving access to use the BestMARC™ platform, by adding, editing or deleting users. Please note: Single library subscriptions will only have one user.

You are also the person who is contacted for follow-up after services are performed.

How do I add new users to my BestMARC™ account?

To set up new users sign in to BestMARC™, click on the Account page and then the Users tab. You can add new users by clicking on the Action button in the lower left corner of this page.

  • BestMARC™ subscriptions are sold on a "per site" basis. If you intend to catalog for multiple sites within a district or consortium, all sites must have a subscription.
  • You may create as many users as you have sites. All users must be cataloging for the library or group of libraries that purchased the subscription.
  • You do not need to assign users for every site. For example, if you have 25 sites, but only three catalogers, those three users can use BestMARC™ on behalf of all 25 sites.
  • A welcome email will be sent to each user you create.

Who is the Account Manager for my subscription?

If your subscription applies to a single library (of any kind) the primary contact is the Account Manager.

If you have multiple sites (a school district or public library consortium) the Account Manager is the person who is responsible for maintaining and editing the subscription account information, such as adding or editing users, and who is the primary contact between Mitinet™ and your organization.

The Account Manager is listed on the Account Page at the top of any of the three tabs (Stats, Activity Log or Users.)

Where can I find information about how my BestMARC™ subscription is being used?

When you sign in to your BestMARC™ account, click on the Account page. There you will find three tabs, Stats, Activity Log and Users.

  • Stats provides information about how your BestMARC™ account is being used and services provided by Mitinet™. The information includes:
    • Searches and Search More Servers (accessing z39.50 search capability)
    • User sessions
    • Records added from our database and the number of new MARC records you’ve cataloged
    • The number of subjects added by Subject Explorer (BestMARC’s tool for finding and adding appropriate subject headings to a MARC record)
    • The number of MARC records imported into BestMARC™ from your computer or database and the number of MARC records exported out from BestMARC™ to your system
    • If you subscribe to services such as Full Circle Support or custom services you can also see any activity and reports concerning those at the bottom of the screen
    • We also document any technical support or customer service, which gives you a clear history of the service you’ve received
  • The Activity Log shows specific information about each interaction with BestMARC™. For some services, such as Database Diagnostics and Full Circle Support runs, you can access a complete report through the Activity Log entry.
  • Users shows which users are active within your BestMARC™ account. This is also where the Account Manager can add new users, edit existing ones or delete user accounts you no longer need.

What is the BestMARC™ Library Profile?

The Library Profile in BestMARC™ is a way for you to customize the MARC records you find, edit or create within BestMARC™. The profile consists of 4 tabs:

  • Library: Where you set your Library Automation System, and Copy/Holdings defaults
  • MARC: Where you can set defaults for Advanced Editing capabilities, Cataloging rules, ISBD punctuation and MARC encoding format
  • Data: Allows you to select the types of reading program information you want to add to any MARC record you edit or create, if that data is available
  • User: Allows you to update your own user password and reset display changes

Setting the Library Profile allows you to add user-specific defaults to our extensive material type templates to further save you time and increase the accuracy of your cataloging. See the slideshow BEM – Library Profile for more information.

How can I tell when my BestMARC™ subscription expires?

Once you’ve signed in to BestMARC™, go to Account. Your subscription information is located at the top of the page.

What is the difference between BestMARC™ and BestMARC™ Lite?

BestMARC™ Lite is our demo account. You may use this account to review the features in BestMARC™, search for MARC records in our database and catalog individual MARC records. You won’t be able to edit and save MARC records found in the BestMARC™ database or import batches of records.

BestMARC™ also referred to as BestMARC™ Standard is our basic BestMARC™ subscription. You can use all of the currently available features in BestMARC™, such as:

  • Find, edit and download MARC records from our database
  • Import small batches of MARC records and edit them
  • Catalog new MARC records using our cataloging feature
  • Set defaults with the Library Profile
  • Manage the available users for your organization
  • Review your use statistics in the Account page
For More Information Visit the BestMARC™ Support Page HERE

 

MARC Magician or MARC Wizard Installation or Start Up Questions:

What are the System Requirements for MARC Magician or MARC Wizard

The system requirements for both of these programs is on our Systems Requirements page.

Find Systems Requirements HERE

When I try to enter my access key, I get the message "MARC Magician did not recognize that as a valid access key. Please check the access key and try again."

First, make sure you have no typographical errors, like a semi-colon (;) instead of a colon (:).

If you use the Copy & Paste method to enter the access key, sometimes you can inadvertently put an extra space at the end. This space registers as a character and causes the error message.

To fix that, place your cursor at the end of the access key field and hit Delete several times.

Then backspace to delete the last character of the access key and retype it.

If you still have problems, call us at 800-824-6272 Option 3 or email us.

Email Technical Support HERE

My "Welcome" email didn't have all the information for the products I subscribed to.

MARC Wizard, MARC Magician Professional 2011, and BestMARC all have separate Welcome Emails. Please check your inbox and spam folders for these emails.

If you can't find the Welcome email you need, fill out the following form and we can resend them. Make sure to check the "Resend my product subscription information" box.

Request my subscription emails

When I try to start MARC Wizard I get the error message "autoupdate failed" or something similar.

You’ll need to download the latest version of your software.

Download MARC Wizard HERE

When I try to install my program, I get an error code.

If you got one of these messages during installation:

  • Upgrade cannot be installed
  • Could not verify digital signature
  • error codes 1642, 1621 or 1935
  • Installation errors referring to donetfx.exe or .netfxsp1.exe

Windows 8.1 and later does not support the MARC Wizard™ software. Please contact us at 1-800-824-6272 Option 2 or email us to work out an alternative plan fur using your software.

 

If you are running Windows 7 or XP DP3, please contact us to identify the details of the error message.

Contact Technical Support

My installation is taking a long time.

In most cases, as a normal part of the installation, the .Net framework needs to be installed, making already sizable programs even bigger. They do take some time to download.

Please contact us if your installation takes more than 45 minutes.

The program is asking for my user name and organization and I don’t know what to enter.

Enter your full name for "user name" and your school's name for organization.

 

MARC Wizard Questions

I can’t connect to the MARC Wizard servers.

First, check to see if your internet connection is working. You need an active Internet connection to run MARC Wizard. You can check your internet connection by browsing to a public site that displays the current date and time, such as www.yahoo.com

If you have to enter a user name and password when you open MARC Wizard or Internet Explorer, (i.e. Web Authentication):

  • On the MARC Wizard login screen, click the Advanced button.
  • Enter the user name and password you use when you open Internet Explorer and then click Login.

What is the best way to get started with my MARC Wizard software?

We recommend starting with one of our free webinars. Review the software, and ask all the questions you need in this personalized session. Generally, they last around 30 minutes, depending on your questions.

Sign Up for a FREE Webinar HERE

What should I do first with my MARC Wizard® Starred Bundle?

If you have brief or incomplete MARC records use Magic REcon™ to convert your brief records into high-quality, complete MARC records. Magic REcon™ can be used to update records containing as little information as a title.

Once you’ve converted brief records to full, then run MARC Mechanic Express™ to clean, update, standardize and enhance your entire database. Note: MARC Mechanic Express™ doesn’t work on brief records.

When your database is updated and standardized, make future cataloging much easier by using MARC on Demand™ to find new records. Download as many clean, full MARC records as you need. Remember to use the Assisted Search to request records not found in MARC on Demand™.

Use MARC Firewall™ with all new MARC records prior to import to maintain the very high standard you created for your existing database.

This approach works for most libraries. Please contact us directly if you have other questions about our services. We are always happy to help!

Contact Customer Service Here

What should I do first with my MARC Wizard® Union Bundle?

If you have a lot of items to catalog, use MARC on Demand™ to download as many clean, full MARC records as you need. Remember to use the Assisted Search to request records not found in MARC on Demand™. If you plan to run Magic REcon™ next, please finish all cataloging first. We want to work on your whole database.

If you have brief or incomplete MARC records use Magic REcon™ to convert your brief records into high-quality, complete MARC records. Use Magic REcon™ to update records containing as little information as a title. Begin the updating process by exporting copies of the records you want to update out of your library automation system and then importing them into Magic REcon™. For a union catalog, export records by location. Once Magic REcon™ is done export the updated records out of Magic REcon™ and back into your library automation system, replacing the original records.

If you have a union catalog and are NOT the administrator, your administrator will have to give you rights to refresh/replace your brief records so they do not duplicate. If you do NOT have a union catalog, Magic REcon™ gives step-by-step instructions for importing records back into your library automation system.

Update Lexile and reading program measures and subject headings by running MARC Match™ for AR, MARC Match™ for Lexile®, or Subject Heading Updates™. These à la carte services run in less than 2 hours. MetaMetrics® recommends running MARC Match™ for Lexile® at least 3 times per year to keep up with any new Lexiles® matching the books in your library. Drop your file in at the end of the day, run the service, and its back by the next morning.

Print new spine labels in MARC Magician®.

Once your database is updated and standardized, make future cataloging much easier by continuing to use MARC on Demand™ to find new records.

Use MARC Firewall™ with all new MARC records prior to import to maintain the very high standard you created for your existing database.

This approach works for most libraries. Please contact us directly if you have other questions about our services. We are always happy to help!

Contact Customer Service Here

Can you give me a summary of all the MARC Wizard products?

You can find summaries of all MARC Wizard software on our MARC Wizard products page.

More about MARC Wizard Products HERE

I’m having trouble uploading records.

  • On the MARC Wizard login screen, click the Advanced button.
  • Check the box that says Disable KeepAlives.

I use Automatic Configuration Scripts and am experiencing problems.

  • On the MARC Wizard login screen, click the Advanced button.
  • Enter the proxy address for your proxy server and port number (leave the other boxes blank)
  • If you don't know the IP address and port number for your proxy server, contact your IT department.

 

MARC Magician Questions

When installing the downloaded version of MARC Magician, I get the message "Error reading setup initialization file."

That means the download didn’t complete properly. Try deleting it and attempting the download again. If this error repeats, contact your on-site Technical Support to verify the network settings, filters or download restrictions.

Does MARC Magician support RDA?

No. The MARC Magician software only supports AACR2 rules. However, when you create records in BestMARC you can create either RDA or AACR2 records.

Find out more about BestMARC HERE

I am getting a new computer and want to migrate my MARC Magician database and settings.

First, verify the database location:

  • Open MARC Magician
  • Click on Help and choose About MARC Magician
  • Note the Database Path. The last item listed is the folder to copy.

Next, copy the folder from the previous computer:

  • Find the folder using the Database Path you noted.
  • Copy the folder to removable media (e.g., CD/DVD-ROM, flash drive, network location, etc.)

Finally, paste the folder in the new computer:

  • Complete the installation process forMARC Magician.
  • Paste the folder from the removable media to the new computer.
  • NOTE: if the location is different from the default, you’ll need to map MARC Magician using the Set Database Location from the File menu.

All records and settings should now load into the MARC Magician software.

I need instructions on how to import my MARC on Demand records into MARC Magician.

You should only need to do this in order to do global editing or to print cards/labels (otherwise just bring the records into your library automation system using the import instructions provided in MARC on Demand).

  • Make sure you have completed the "Get your records out" step in MARC on Demand.
  • Start or switch to MARC Magician.
  • On the File menu, select Import Records.
  • In the Look in box, select Local Disk C:.
  • Double-click the Program Files folder, then the MARC Wizard folder.
  • Inside the MARC Wizard folder, open the MARC Wizard Data folder and then open the AccessMARC Data folder (C:\Program Files\MARC Wizard\MARC Wizard Data\AccessMARC Data).
  • The file will be named My AccessMARC Collection - (date and time).001. Select the file you want to import.
  • Click the Import button.

Where do I find the Card & Label Magician?

  • Start MARC Magician
  • Import your records into MARC Magician (File-->Import Records).
  • Select the records you want to print cards or labels for.
  • Click the Record Viewer icon on the toolbar or click Record-->Show Record Viewer
  • Click the Card or Label tab at the bottom of the Record Viewer.

For more information on setting options and other card & label features, see the Help Topics in MARC Magician

I get the error “Failed to Launch Help” when clicking on the Help menu options.

This happens because Microsoft does not support the WinHlp32.exe help program in the newer versions of Windows by default. To find out if this is the problem, you will want to verify your version of Windows.

Go to the Microsoft Support site to read Microsoft Knowledge Base Article 917607.

Microsoft Knowledge Base Article 917607 HERE
  • Select the appropriate version of Windows.
  • Click on Download. Choose the file suffix x86 for 32-bit or x64 for 64-bit.
  • Open the file and install.

Follow the instructions in the section entitled "How to enable macros on a single computer after you install the WinHlp32.exe download".

When selecting a help topic, I get the error "There was a problem in running the macro."

Macros need to be enabled on your machine.

To fix this problem, you need to log in as an administrator on your computer and edit the registry. If you don’t have permissions to do so or do not feel comfortable doing this, contact your IT department.

For more information, go to the Microsoft Support site and find the section titled "How to enable macros on a single computer after you install the WinHlp32.exe download."

Microsoft Knowledge Base Article 917607 HERE

Follow the instructions to enable macros.

 

If you are still experiencing technical issues, please contact Mitinet Technical Support. Our hours are 7am-5pm (central), Monday through Friday or email us.

 

Find more product information on the product pages, or contact us directly with questions:

This message is for Customer Service.

If you have a User ID please enter it in the notes field.

Your Name
Your Library
Your Automation System
Your Phone #
E-Mail
Your Location

I'd Like to...

Check all that apply.







Thank you. We'll get back to you as soon as we can.
If it's between 8am - 5pm Mon-Fri (central) you can also call us at 1-800-824-6272.
1-800-824-6272
Hours: 7am-5pm Central
Copyright
Mitinet 2017 ©
All rights reserved
(GDWEB1)